DELIVERY INFORMATION DELIVERY CHARGES
We offer free delivery to customers within on all Products over £100. For Products below £100 we charge £5.95.
DELIVERY TIMELINES
Most orders will be delivered within the target timeline of 2-3 working days. On occasion there may be reason for us to operate outside these target timelines. Where this is the case, we will notify you as soon as possible after your order is placed. Once the Product has left our premises, we have no direct control over the service provided by our delivery partners.
DELIVERY OF ORDERS
Our deliveries are made during normal business hours. When you place an order, you agree that you or another adult eligible to purchase alcohol will be available to sign for the parcel. If no eligible adult is available, you accept full responsibility for rearranging delivery or collection with the relevant courier. Please note that you or whoever is accepting the delivery can be asked for a valid ID proof to confirm their age and identity and when asked to do so, it must be provided. If the ID proof is not provided, we shall be entitled to cancel the delivery. If your order has not arrived by the estimated delivery date, please contact our Customer Services team at hello@spiritly.com. You will also be able to track your order on the Dispatch Email we send you.
DELIVERY ADDRESSES
We can deliver your order to an address that is different to your billing address. This includes your place of work, as long as there is someone present that can sign for the parcel on your behalf.
DELIVERY RESTRICTIONS
Please note that we are unable to accept orders to certain types of address. Such locations are outlined below – please read this before placing an order and should you have any concerns contact a member of our Customer Services team at hello@spiritly.com
Post Box Numbers may not be used as delivery addresses and orders to such addresses will not be dispatched.
Orders placed to any countries outside the United Kingdom and Ireland will not be accepted and orders to such addresses will not be dispatched.
INSURANCE CHARGES
All orders are insured by us to a maximum value of £150 of the Product sold at no cost to you.
If you do not re-arrange delivery.
If, after a failed delivery to you, you do not re-arrange delivery or collect the Products from a delivery depot, we will contact you for further instructions and may charge you for any additional delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may cancel our contract with you. We may deduct storage costs and any additional delivery costs from the bank account which you used to pay for the Products. We may make that deduction from that bank account in more than one payment.
Performance of delivery services.
If you do not allow us access to your property to deliver the Products as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or to re-arrange access to your property we may cancel the contract with you.
Your legal rights if we deliver Products late.
You have legal rights if we deliver any Products late. If we miss the delivery deadline for any Products, then you may treat the contract with you as cancelled if any of the following apply: (a) we have refused to deliver the Products; or (b) you told us before we accepted your order that delivery within the delivery timeline was essential. We may reject an order if you set a delivery timeline which we will not be able to meet.
No responsibility for delays outside our control.
We are not responsible for any failure or delay in performing our obligations where our failure or delay is a result of any event that is outside of our control. We will contact you as soon as possible to inform you of such failure or delay and we will take steps to minimise the effect of the delay.